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The Importance of Language in Expanding Services to All Victims

This is a FREE training event. 


Modesto, CA (Monday September 30, 2019)

Start: 9:00 am
End:  4:00 pm

If no event address is listed, it will be provided in the confirmation materials.

To Register Please Click Here 
Course Overview 

Language is a crucial component of any agency's effort seeking to improve the life, safety, and well-being of all victims/survivors of domestic and sexual violence. This training session aims to create awareness and provide information about the realities faced by victims and their communities who are considered Limited English proficient (LEP) or are Deaf or Hard of Hearing (D/HoH), their legal right to access the justice system and life-saving services, and their participation in their individual and collective healing. We will explore the language access landscape in California, highlight language access legal obligations for all recipients of federal funding, and offer variety of tools and resources to facilitate meaningful access and effective communication with victims from diverse linguistic communities, including setting up language access protocols and policies, working with interpreters and translators, offering trauma-informed language supportive services, and creating multilingual spaces. 

By the end of this training, participants will be able to:

  • Articulate the significance of language in their work; 

  •  Recognize the ethical and legal mandates supporting meaningful and equitable access; 

  •  Implement robust language access plans that expand services to all victims; 

  • Demonstrate best practices for working with interpreters/translators, including for the creation of multilingual spaces.


Ana Paula Noguez Mercado is the Interpretation Training and Technical Assistance Coordinator at the Asian Pacific Institute on Gender-Based Violence (API-GBV). She is responsible for coordinating and facilitating trainings, as well as providing technical assistance to federal assistance recipients on building interpretation skills, as well as implementing and strengthening language access/language equity for domestic violence and sexual assault programs. 

Ana Paula has served in diverse positions training, advocating and organizing for gender/immigrant justice, and human rights, including at the National Women’s Institute (Mexico City), the Mexican American Legal Defense and Educational Fund- MALDEF (Los Angeles), among other organizations. In 2014, Ana Paula co-founded Antena Los Ángeles, a collective dedicated to language justice advocacy, training and consulting where she co-coordinates a network of solidarity interpreters/translators who support language needs in diverse settings in the Los Angeles area. Ana Paula received her law degree from Universidad Iberoamericana (Mexico City), a master’s degree in Gender and the Law from Universidad Autónoma de Barcelona/CIESAS with a special research interest on language access and due process guarantees for detainee indigenous women in Oaxaca, Mexico. She received her LL.M. (Master of Laws) in Critical Legal Studies and International Human Rights Law from UCLA School of Law in Los Angeles, CA.

Wendy Lau-Ozawa currently manages the Interpretation Technical Assistance and Resource Center (ITARC) at the Asian Pacific Institute on Gender-Based Violence. She is responsible for providing technical assistance and training on implementing strategies and initiatives to ensure Title VI compliance, accessibility and culturally responsiveness for law enforcement, courts, and domestic violence programs.

During law school, she interned at the D.C. Language Access Coalition in Washington D.C. and the Asian American Legal Defense and Education Fund in New York City. Prior to law school, she was the Program Coordinator at the Asian Pacific American Legal Resource Center where she was responsible for managing the Legal Interpreter Project and provided insight in the creation of the nation’s first community interpreter bank in Washington D.C. She was awarded the 2009 Asian Pacific American Bar Association Education Fund’s Robert Wone Fellowship for her commitment to community, making a difference in public policies, and improving the circumstances of those around her.


  • 8:30am – 9:00am / Check-in and Registration
  • 9:00am – 9:30am / Introduction (Power of Language exercise), Expectations and Objectives 
  • 9:30am – 10:00am / How does Language Impact Your Work? 
  • 10:00am – 10:10am / Break
  • 10:10am – 11:00am / Language Oppression and Trauma
  • 11:00am – 12:00pm / Language Access
  • 12:00pm – 1:00pm / Lunch
  • 1:00pm – 1:30pm / Tools for Providing Meaningful Access in the DV/SA Context
  • 1:30pm - 2:00pm / Got a Language Access Plan
  • 2:00pm – 2:10pm / Break
  • 2:10pm – 2:30pm / Group Exercise: Developing a Language Access Policy/Plan
  • 2:30pm – 3:00pm / Working with Interpreters/Translators and Promising Practices 
  • 3:00pm - 3:45pm / From Language Access to Language Justice 
  • 3:45 - 4:00pm / Q&A and Wrap-Up

This training is FREE OF CHARGE. Participants are responsible for travel, lodging and all meal expenses. Lunch is NOT provided.

Travel Scholarships Available
The Serving California's DIVERSITY Training Project is pleased to offer a limited number of travel scholarships in the form of reimbursement to victim service agencies that attend our in-person training events.  Those interested can complete an application and scholarships will be awarded based on need. Accepted applicants will be reimbursed following the training with submission of signed claim and required receipts. For a travel scholarship application, please contact Kelly Flugum at

Continuing Education
If you are interested in Continuing Education please apply and pay for credit at the training. Cash, card, and check payments (payable to 'CIR').

  • Course meets qualifications for 6 hours of continuing education credit for LMFTs and LCSWs as required by the California Board of Behavioral Sciences, $45, Provider #128510. The Center for Innovation and Resource, Inc. (CIR) is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LMFTs and LCSWs. CIR maintains responsibility for this program/course and its content.
  • Course meets qualifications for 3 hours of MCLE Credits as required by California State Board of Law, $45. 

All attendees will receive a Certificate of Attendance. Participants may apply for continuing education credits (CEUs) at the event. Certificates for CEUs will be mailed to participants within two weeks following the event.

For more information, questions, or grievances, please contact Kelly Flugum at or (707) 992-0834.

Individuals with disabilities who require accommodations to participate in this training should also contact Kelly Flugum. Requests must be received by July 20, 2019.

Individuals who prefer accommodations for interpretation services should also contact Kelly Flugum. Requests must be received by July 20, 2019. 

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